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What if You Could Make Long Wait Times and Redial Rage Disappear?

End long wait times, improve connect rates, and improve your CSAT with Symphona, the #1 Automation Platform.

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Do You Know The Hidden Costs of Your Long Wait Times?

Long wait times do more than just irritate customers, they create a ripple effect of inefficiency throughout your entire operation. When a customer has to redial or sits in a queue without resolution, the "hidden" price tag starts to climb.

CSAT Scores Plummet

Frustration peaks before the conversation even begins, making a 5-star rating nearly impossible.

Fix CSAT

Average Call Time Bloats

Angry customers spend the first several minutes of a call venting, driving up your average call length.

Decrease ACT

Backlogs Grow

As redials increase, your queue inflates, burying your team under avoidable repeat traffic.

Clear backlogs

Symphona Enables Your Customers to Book a Time to Speak With You

Symphona Enables Your Customers to Book a Time to Speak With You

With Symphona’s Scheduled Callback workflow automation, your customers can book a time to speak with an agent. Your agents will receive a ticket with the time and context, so they can resolve more tickets more quickly.

With automated scheduled callback, you can:

  • Reduce redials and increase connect rates
  • Lower average handle times and backlogs
  • Increase your CSAT, NPS, and ticket resolution rates
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TELUS Case Study

50,000+ Callbacks/Year
50,000 callbacks scheduled per year with Symphona

4 Reasons Your Team Will Love Scheduled Callback with Symphona

1. Symphona will save your team thousands of dollars in time and money.

We work with major telecom providers every day. TELUS, one of the largest telecoms in Canada, uses Symphona to manage over 50,000 scheduled callbacks per year. Think about the cost savings and improved CSAT they experience.

Every day you wait is a day spent losing money and disappointing customers with high handle times and poor connection rates. By automating scheduled callbacks with Symphona, you can get back those savings today.

2. Symphona will make your team's hectic work days more productive.

By routing customers to the right queue with the right context, your agents spend less time "hunting" for info, making their job easier.

Furthermore, our guided wrap-ups significantly lower average handle times, allowing your team to move through tickets faster with higher CSAT and NPS scores.

3. Symphona integrates with all the tools your team uses everyday.

No worrying about adding another unused tool to your tech stack. Symphona integrates seamlessly with any software tool featuring a third-party API. Check out some of the tools Symphona integrates with:

  • Contact Centers: Genesys, Five9, Talkdesk, and Amazon Connect.
  • CRMs & Service Desks: ServiceNow and Zendesk.
4. It can scale when seasonal demand spikes happen.

Seasonal demand happens all the time with telecom. That’s why Symphona allows for flexible usage, so your teams can scale your automations during heavy periods to prevent backlogs piling up. It ensures your customers get a callback time that works for them, regardless of how busy your center is.

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Ready to Elevate Your Customer Service?

Book a free demo with our team today and start making your customer service a breeze with Symphona.